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Terms and conditions

My Pottery Studio

Terms and Conditions

For Pottery painting

The price for painting depends on the item chosen, each piece is individually priced and includes; paint, glazing, firing and studio time of up to 2 hours.

If more time is needed to complete the painting of an item, a return visit can be made for a studio fee of £2.00.

We can hold a 'work in progress' for 6 weeks from the start date of painting.

My Pottery studio will give an introduction  to new painters on how to use the paints, and cannot accept responsibility for results where guidelines have not been followed.

Items brought in from outside cannot be painted in My Pottery Studio, and only paints provided by My Pottery may be used.

My Pottery Staff are available to give advice on painting items, but may not be able to correct painting mistakes.

Minor colour variations may occur depending on how the item is painted

Minor imperfections are a result of the hand painted nature of the pottery, and the natural state of the clay.

Pottery items are fragile and broken pottery is extremely sharp.  Any breakages will be charged at the full shelf price.


When painting  is complete, the item will be left at My Pottery studio for glazing and firing.  Studio staff will give an estimated date for collection.  This is normally 4 to 7 days from the day painting is completed, and is usually after 1pm on the day given.

The estimated date cannot be guaranteed  for completion due to the firing process and nature of the product, a degree of flexibility may be required.

If a deadline for completion of an item is required (ie. a Birthday present) it is advised that it is painted two weeks in advance of the date needed.

Glazed and fired pottery will be kept for 6 weeks from the date painted

(invoice date)

My Pottery Studio cannot take responsibility for how items are handled and used after collection from the premises, pottery is fragile and may be damaged if misused.

My Pottery Studio can advise on the care and use of painted and glazed items i.e. dishwasher, microwave use.

Sending items by post

We are happy to send completed items by post, price will be advised at the time of painting, depending on size and weight of item.  This will be sent by Royal Mail and a proof of posting will be obtained.  If the item has not arrived after 21 days please contact My Pottery Studio.


Booking to reserve your place for painting is recommended during school holidays, half term and busy times ( i.e. Christmas) or if 5 or more people intend to paint.  Booking is essential for  clay imprints or  plaster outprints.

Booking is also necessary for birthday parties or hen parties, when a deposit is required of 50% of expected cost of painting.  This deposit is deducted from the final cost of the party.

If  a cancellation is made more than 14 days in advance the deposit is refunded in full.

If a cancellation is made 8 days in advance 50% of the deposit will be refunded

A cancellation made within 3 days of the party date, no deposit refund.

Birthday Parties and Hen Parties

Participants at birthday parties or hen parties may bring their own pre-packed food and cake, to be consumed in the designated area, and during the allotted time of the party, usually 1 1/2 hours. Owing to fire policy and sensitive alarm system only one candle may be used on birthday cakes, no party poppers, sparklers, indoor fireworks or other combustible items may be used in the studio. Please remember that pottery items are fragile and easily broken, therefore balloons and Pinata are not suitable to be brought into the studio.

Participants at hen parties are asked to remember that My Pottery Studio is a family space and to respect the enjoyment of other customers and their children.  No Alcohol to be consumed on the premises.

If there are any other requirements at parties please ask in advance.

Clay impressions and plaster outprints

Full payment is due at time of briefing, only then will the commission be started.  An expected completion date will be given.  Studio staff will make contact when the commission is completed.

As these are bespoke pieces they cannot be changed once work has started.  The expected completion date is an estimate due to the nature of the process, allowance must be made to enable any corrections, or kiln firing complications.  For this reason any commissions needed for a specific date should be briefed well in advance.

Clay imprints usually take 5-6 weeks from when the imprint is made.

Plaster outprints usually take 3-4 weeks from when the imprint is made.

The actual time can vary due to the nature of the process.  Studio staff will make contact when the commission is ready.

Club card

Club card membership is valid for 12 months.

Membership is for individuals and for named members of a family.  Membership cannot be refunded or transferred.

Membership starts on the date of purchase of membership card.

Gift vouchers are available for memberships as presents.

Members may be asked to produce a membership card when painting to claim benefits under the scheme.

Membership ensures that club price discount can be obtained when painting items. this offer excludes; gift vouchers, party deals, foot and hand impressions, pottery classes and tuition and use of the wheel.

My Pottery Studio reserves the right to amend our terms and conditions from time to time.